1. Detailed description of goods and/or services
    Le Morgan (PTY) Ltd is a business in the direct sales industry that sells homeware goods online to the public.
  2. Delivery policy – * Free delivery for orders over R 1000
    Subject to availability and receipt of payment, requests will be processed within 7 working days and delivery confirmed by way of courier or Le Morgan drivers.
  3. Export restriction
    The offerings on this website are available to South African clients only.
  4. Return and Refunds policy
    The provision of goods and services by Le Morgan Direct Marketing (Pty) Ltd is subject to availability. In cases of unavailability, Le Morgan Direct Marketing (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. EXCHANGES AND RETURNS EXCHANGES AND RETURNS To return an unwanted non-defective product, it must be: • Returned within 5 working days of the product being delivered • Undamaged and unused, with the original labels still attached • In the original packaging, which must be undamaged and in its original condition along with any free gifts you may have received with it. • The customer may hand deliver or send the returned / unwanted product back to Le Morgan Direct marketing (Pty) Ltd at their own expense and risk.Once we have received your returned product and it has been assessed by Le Morgan Direct Marketing (Pty) Ltd and before we can refund you for your returned purchase, all items returned will be thoroughly inspected.We only accept used goods for return and refund if there is a manufacturing defect.Please read all the details of your product’s warranty on our Product Warranties page on our website.If a product has been misused or abused in any manner by you the customer, we will not be able to refund you for your purchase and you will be liable for any collection and delivery charges. You will however have the option to have it repaired or replaced at your expense.We reserve the right to refuse a return or an exchange if products are returned damaged, or not in a saleable condition and you will instead be liable for the costs incurred in having such a product redelivered to you unless you choose to collect your goods personally or have made arrangements to do so.Goods not collected within 90 days will be sold to defray costs.
    RETURNING PRODUCTS THAT ARE NOT WHAT YOU ORDEREDIf an incorrect product is delivered to you by mistake (i.e. it’s not the product you ordered), we’ll arrange to collect the product from you, and we’ll deliver the correct product to you as quickly as possible as long as the incorrect product is: • Undamaged and unused, with the original labels still attached. • In the original packaging, which must be undamaged and in its original condition along with any free gifts you may have received with it. RETURNING DEFECTIVE OR DAMAGED PRODUCTS We do our best to ensure that the products we deliver to you are of the highest quality. If you’ve received a product with a defect or fault, we’ll gladly replace the exact product at no additional cost to you. Any defective or damaged products need to be reported or returned within 5 working days of delivery.If the product is found NOT to be defective or damaged, you will NOT be entitled to any replacement, but will instead be liable for the costs incurred in having such a product returned to Le Morgan, and then redelivered to you.The following will NOT be regarded as defects and will NOT entitle you to any replacement or credit under the above replacement promise: • Faults resulting from normal wear and tear • Damage arising from incorrect usage of the product. • Damage caused by lightning or electrical surge or any other act of God. • Damaged caused by flooding, theft or fire. • You have spoken to a Le Morgan Customer Care agent who has confirmed that your product is not defective.
  5. Customer Privacy policy
    Le Morgan Direct Marketing (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Le Morgan Direct Marketing (Pty) Ltd bank account, the details of which will be provided on request.
  7. Card acquiring and security
    Card transactions will be acquired for Le Morgan Direct Marketing (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Le Morgan Direct Marketing (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Le Morgan Direct Marketing (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Le Morgan Direct Marketing (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Le Morgan Direct Marketing (Pty) Ltd, 463 Quartz Drive, Kya Sands Business Park, Kya Sands, Gauteng, South Africa.
  12. Variation
    Le Morgan Direct Marketing (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by Le Morgan Direct Marketing (Pty) Ltd (private company) based in South Africa trading as Le Morgan and with registration number 2005/007988/07 and Mr G. Morgan, Mr A. van der Merwe, Mr J. le Roux, Ms L. Morgan (Director(s)).
  14. Le Morgan Direct Marketing (Pty) Ltd contact details
    Company Physical Address: 463 Quartz Drive, Kya Sands Business Park, River Road, Kya Sands, Gauteng, South Africa.
    Email: info@lemorgan.co.za
    Telephone: +27(0)10 020 7000